General Business Conditions

1. General provisions

The following commercial and complaint conditions regulate the rights and obligations of the parties arising from the purchase contract concluded between the Seller Levicke-Reality s.r.o., ID: 51 322 421, with its registered office at Pradiarska ul. 3048/7, 934 05 Levice, Slovakia, registered in the Commercial Register of the District Court Nitra, Section: Sro, File number: 45011/N (hereinafter referred to as “Seller”) and Buyer. The subject of this contract is the purchase and sale of goods on the e -commerce website of the seller.

Seller’s contact details:

Levicke-Reality s.r.o., ID: 513 224 21, registered office: Pradiarska ul. 3048/7, 934 05 Levice, Slovakia, registered in the Commercial Register of the District Court Nitra, Section: Sro, File number: 45011/N

VAT: 212 067 9220

Phone: +421 908 903 430

Email: info@revedenova.sk

Assembly Authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Nitra region

Staničná 9, P. O. Box 49a, 950 50 Nitra 1, Slovakia

Department of supervision
nr@soi.sk
Tel. no. +421 37/772 02 16

http://www.soi.sk

http://www.soi.sk/sk/podananie-podnetiov-staznosť-navrhov-a-zitosti.soi

1.1

These commercial and complaint conditions, as amended on the day of conclusion of the purchase contract, are an integral part of the purchase contract. In the case of conclusion of the purchase contract in writing, in which the conditions will be agreed from these terms and conditions, the provisions of the purchase contract will be preferred to these commercial and complaints. The newly agreed Terms and Conditions must not be contrary to other legal regulations (shortening of the period for returning goods, warranty periods, etc.)

1.2

For the purposes of these commercial and complaint conditions, the supplementary contract shall mean a contract for which the buyer acquires goods or is provided to the service related to the subject of the given purchase contract, if the goods or service provided by the Seller or a third party are provided on the basis of their agreement.

1.3

The purchase price for the goods on any e -commerce website, which is operated by the Seller, also contains a value added tax in the specified amount according to the valid legal regulation of the Slovak Republic. Does not include the price for the transport of goods or other optional services. All commercial and other shares apply until the stock is sold out, unless otherwise stated for the goods.

1.4

The Seller’s right is at any time to adjust the sales price of the goods stated on the e -commerce website in the seller’s operation. Such a change does not apply to the purchase contracts concluded before the price change, regardless of the fact that the goods have not yet been delivered.

2. The method of concluding the purchase contract

2.1

The purchase contract is concluded on the basis of a proposal sent by the buyer to the seller in the form of a completed and sent form via the Seller’s website to which it has sent a proposal for its closure. The subject of the contract is the remuneration of the transfer of ownership of the goods marked by the buyer at the purchase price and under the conditions specified in this order (hereinafter referred to as the “order”).

2.2

After sending the order, an automatically generated order message will be sent to the e-mail address to the Seller’s electronic system (hereinafter referred to as “the order receipt”). If necessary, it is possible that all additional information regarding his orders may be sent to the buyer’s e-mail address.

2.3

The order delivery certificate contains information that the seller has been delivered to the order. This does not mean that the order has been received by the buyer. The Buyer’s order is an offer to buy one or more products it submits to the seller. All orders are subject to the seller’s approval after payment. The Buyer will be informed about the consent of the seller by e-mail in which the seller confirms that the order has been paid (“Payment Confirmation”). The contract between the parties to buy the product (hereinafter referred to as the “Contract”) is not concluded only when the Seller sends a confirmation of payment to the Buyer.

2.4

The content of the order confirmation is the name and specification of the goods whose sale is the subject of the purchase contract, the price of the price of the goods and/or other services, the probable delivery time of the goods, the name and data of the place where the goods are to be delivered and the conditions for the terms , method, price and date of transport of goods to the agreed place of delivery for the buyer, further data on the seller such as the business name, registered office, ID and similar. The notice may also contain other necessary data.

2.5

The Seller informed a clear, unambiguous, clear and unmistakable manner before placing the buyer’s order of pre -contractual information concerning complaint, payment, commercial, transport and other conditions so that::

on the main characteristics of the goods or the nature of the service to the extent of the adequate used means of communication and goods or service informed on the relevant catalog page of the seller’s e -commerce, He informed about the business name and registered office of the seller on the relevant sub -page of the seller’s e -commerce and in Art. 1 of these Terms and Conditions, which are placed on the relevant e -commerce subpage of the seller,
on the seller’s telephone number and other data that are important for the buyer’s contact with the seller, in particular the address of his e -mail and the telephone number if he is to inform them on the relevant e -commerce subpage of the seller and in Art. 1 of these Terms and Conditions, which are placed on the relevant e -commerce subpage of the seller,
on the address of the seller where the buyer can claim a claim of goods or services, filed a complaint or other complaint in Art. 1 of these Terms and Conditions, which are placed on the relevant e -commerce subpage of the seller,
on the total price of goods or services, including value added tax and all other taxes or if, in view of the nature of the goods or services, the price cannot be appropriately determined in advance, the way it is calculated, as well as on shipping costs, delivery, postage and other costs and fees , or, if these costs and fees cannot be determined in advance of the fact that the buyer will be obliged to pay them on the relevant e-commerce catalog page of the seller,
on the terms of payment terms, delivery conditions, the time limit for which the seller undertakes to deliver the goods or provide the service, information on the procedures of application and handling complaints, complaints and suggestions of the Buyer informed in the relevant articles of these business and complaint conditions, which are placed on the relevant sub -page e -commerce of the seller,
He informed about the information on the Buyer’s law from the purchase contract, on the terms, conditions and procedure in the exercise of the right to withdraw from the contract in Art. 10 of these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce,
He informed about the provision of the withdrawal form in Art. 10 and in the annex to these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce; At the same time, the seller provided the withdrawal form itself in the Annex to these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce
on the information that if the buyer withdraws from the purchase contract, it will bear the costs associated with the return of the goods to the seller pursuant to § 10 par. 3 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the operating premises of the seller and
on amendments to certain acts (hereinafter referred to as the “Consumer Protection Act on distance sale”) and if withdraws from the purchase contract also The cost of returning goods, which, due to their nature cannot be returned through the post office in Art. 9 of these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce,
on the buyer’s obligations to pay the seller the price for the actually provided performance pursuant to § 10 par. 5 of the Consumer Protection Act on distance sale, if the buyer withdraws from the contract on services after granted the seller an explicit consent pursuant to § 4 par. 6 of the Consumer Protection Act, he informed in Art. 9 of these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce,
The circumstances under which the buyer loses the right to withdraw from the contract informed in Art. 9 of these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce,
on the liability of the seller’s liability for defects of goods or services according to the provisions of Art. Sections 622 and 623 of the Civil Code informed in Art. 8 of these Terms and Conditions, which are placed on the relevant sub -page of the seller’s e -commerce,
on the existence and details of the guarantee provided by the manufacturer or the seller according to stricter principles than the provisions of Art. § 502 of the Civil Code, if the manufacturer or seller provides it, as well as information on the existence and conditions of assistance and services provided to the Buyer after the sale of goods or the provision of the service if such assistance is provided to informed on the relevant catalog page of e -commerce of the seller

3. The rights and obligations of the seller

3.1

Seller is required:

In the event of a confirmation of the order in the form of a certificate of payment, the seller is obliged to deliver the goods to the buyer within the agreed quantity, time limit, quality and pack it and ensure transport in the manner necessary for its preservation and protection,
To ensure that the goods delivered to comply with the applicable legislation of the Slovak Republic,
The certificate is obliged to send immediately and must contain all the information referred to in 2.6. including withdrawal form.
At the latest, together with the goods, to hand over the goods to the buyer in electronic or written form all necessary documents to take over and use the purchased goods as well as other documents prescribed by the applicable legal regulations of the Slovak Republic, such as instructions in the Slovak language, delivery note, warranty card and tax document.

3.2

The seller has the right to properly and timely payment of the purchase price by the buyer for the goods delivered

3.3

In the event of unavailability of goods or stocks of stock, the seller is unable to deliver the goods to the Buyer within the period agreed in the purchase contract, determined by these terms and conditions or for the agreed purchase price, is the obligation to offer the Buyer a replacement performance. (cancellation order). Withdrawal from the purchase contract or cancellation order is possible by sending an email to the buyer. In the case of payment of the purchase price by the buyer or part thereof, it is the obligation of the seller to return the already paid purchase price or part thereof within 14 days from the date of receipt of the e-mail on the withdrawal from the purchase contract or. Cancellation of the order to the Buyer to the account specified by him, unless otherwise agreed by the Parties. Unless the buyer is accepted by the buyer, offered by the seller and does not withdraw from the purchase contract, the Seller is entitled to withdraw from the Purchase Agreement. In the case of payment of the purchase price by the buyer or part thereof, the seller is obliged to return the already paid purchase price or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract, the buyer.

4. The rights and obligations of the buyer

4.1

The Seller informed the Buyer about the obligation to pay the purchase price. This obligation is part of the order.

4.2

Buyer’s rights: The Buyer has the right to supply the goods in quantity, quality, deadline and place agreed by the Parties.

4.3

Buyer’s obligations:

to pay the agreed purchase price to the seller within the agreed due date, including the cost of delivery of the ordered goods,
take over the goods ordered and delivered
In the delivery note to confirm the receipt of the goods by its signature or by signing the person authorized by him.

5. Delivery and Payment Terms

5.1

For each goods on the e -commerce website, the usual availability of the goods and the date of its expedition is stated.

5.2

The Seller is obliged to deliver the item to the Buyer without delay, no later than 30 days from the date of conclusion of the purchase contract, unless otherwise agreed in the purchase contract. If the Seller has not fulfilled this obligation, the buyer may call on it to deliver the thing within the appropriate additional period. If the item is not delivered even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.3

The Seller is entitled to call on the Buyer to take over the goods even before the expiry of the period for the delivery of the goods agreed in the purchase contract.

5.4

The display of goods on any e -commerce website operated by the seller is only illustrative. The dimensions, weight and other data on the goods found in the catalogs, prospectuses and other documents of the seller located on the seller’s e-commerce website are given by the manufacturer and may differ from fact by +- 5% of the mentioned value.

5.5

The buyer’s obligation is to take over the goods at the agreed place, according to the purchase contract or otherwise in the time before delivery of the goods (hereinafter referred to as the “place”). The Buyer is obliged to take over the goods within the time range, which is the seller or his representative, authorized to deliver the goods and the buyer agreed in the purchase contract or otherwise before the delivery of the goods (hereinafter referred to as the “time range”).

5.6

If, the Seller delivers the goods to the Buyer to the place and in the time range, it is the obligation of the buyer to take over the goods in person or to secure, taking over the goods by a person authorized by the buyer. The Buyer is obliged to sign the Protocol on the Payment of the Purchase Price, Delivery and the Transport of the Goods. The duty of a third party authorized to take over the goods is to submit a copy of the payment certificate to the seller. At the moment of delivery of the goods to the Buyer, the goods are considered to be delivered. The delivery of the goods to the Buyer is understood to be the delivery of the goods to the place, the takeover of the buyer or the third party authorized by the buyer and signing the protocol on the payment of the purchase price and delivery and handing over the goods by the Buyer or a third party authorized by the Buyer.

5.7

If necessary, repeat the delivery of the goods due to the absence of the Buyer on the spot and within the time or if the buyer does not take the goods within 7 days after the futile expiry of the time extent, without the prior written withdrawal from the purchase contract, the seller is entitled to claim compensation in the amount of actual costs for the damage incurred by the damage incurred. for an attempt to deliver the goods to the place.

5.8

The buyer’s obligation is to check the received shipment, packaging of the goods and the goods, immediately after delivery in the presence of the seller’s representative, such as the courier. If the defect of the goods is found, it is the obligation of the Seller’s representative to enable the buyer to make a record of the nature and extent of the defect of the goods, the correctness of the seller will be confirmed. With such a record, the buyer may refuse to take over the delivered goods with a defect or confirm the delivery of the goods with a defect and subsequently within the meaning of Art. 8 of these commercial and complaint conditions to make a claim for defects of goods from the seller or by the person designated by him. If the Buyer refuses to take over the delivered goods with defects, all of the purposefully incurred costs for returning the goods shall be borne by the seller.

5.9

In the event of failure to deliver the goods by the Seller, the Buyer is entitled within the period specified in point 5.2. These terms and conditions withdraw from the purchase contract and the seller is obliged to return the already paid purchase price or part thereof within 14 days from the moment of delivery of the withdrawal from the purchase contract. The funds are transferred to a bank account, which is determined by the buyer.

6. Purchase price

6.1

The purchase price for the goods agreed in the purchase contract between the buyer and the seller is stated in the order confirmation (hereinafter referred to as the “purchase price”). If the purchase price stated in the order confirmation is higher than the price for identical goods stated in the e -commerce offer at the time of the order to the Buyer, the Seller shall deliver the Buyer an electronic message with information about the offer of a new purchase price in another amount, which is considered the proposal of the seller to conclude a new purchase contract, which the buyer must explicitly confirm with e-mail or in writing to make the purchase contract valid.

6.2

The Buyer is obliged to pay the Seller the purchase price, including the costs of delivery of goods in a non -cash transfer to the seller’s account, stated in the order confirmation or on the Seller’s website at the time before receipt of the goods.

6.3

When paying the purchase price by wire transfer to the seller’s account, it is considered to be the day of payment, the moment when the entire purchase price was credited to the seller’s account.

6.4

The buyer is obliged to pay the seller the purchase price for the agreed goods within the period according to the purchase contract.

6.5

The Seller is entitled to refuse the delivery of the goods to the Buyer if the Buyer does not pay the Seller the entire purchase price by the moment of delivery of the goods to the place and the contracting parties have not agreed to pay the purchase price for the goods in installments.

6.6

The assembly, handing of the goods and the costs related to this are not included in the purchase price and the seller is not obliged to provide the buyer to the buyer.

7. Acquisition of ownership and passing the danger of damage to the goods

7.1

Ownership of the goods acquires the buyer by taking over the place of delivery specified in the buyer’s order

7.2

At the moment of receipt of the goods by the Buyer or the third party authorized by the Buyer from the Seller or from his / her representative, ordered to deliver the goods, or if they do not do so in time, at a time when the seller allows the buyer to dispose of the goods and the buyer does not take the danger of damage to the goods.

8. Complaints Procedure (Warranty, Liability for Defects, Complaints)

8.1

The buyer has the right to free removal of the defect, in time and properly as regards the defect of the goods that can be removed. The seller’s obligation is to remove the defect without undue delay.

8.2

Instead of removing the defect, the buyer may require the exchange of goods, or if the defect concerns only a certain part of the goods, the replacement of this component, unless the seller is incurred inadequate costs due to the price of the goods or the severity of the defect.

8.3

The seller can always replace defective goods for goods without defects, unless it causes the buyer serious difficulties.

8.4

If it is a defect of goods that cannot be removed and prevents the goods from being properly used as a matter without a defect, the buyer has the right to replace the goods or has the right to withdraw from the purchase contract. The same rights belong to the buyer, although there are removable defects, but if the buyer cannot properly use the goods for the re -occurrence of defects after repair or for a larger number of defects.

8.5

In the case of other irremovable defects, the buyer has the right to a reasonable discount on the price of the goods.

8.6

The seller instructed the buyer of his rights, which arise from the provisions of the § 622 of the Civil Code (paragraph 8.1. To 8.3. These Terms and Conditions) and the rights arising from it from the provisions of Art. § 623 of the Civil Code (point 8.4. To 8.5. These terms and conditions) by placing these terms and complaint conditions on the relevant sub -page subpage of the seller’s e -commerce and the buyer had the opportunity to read them before placing the order.

8.7

The buyer is obliged to claim the complaint with the seller or the designated person. The Seller is liable for defects of the goods in accordance with the applicable legislation of the Slovak Republic. Information on service points and designated persons for warranty and post-warranty service will be provided by the Seller to the Buyer at the back of the warranty card or upon request by phone or by e-mail.

8.8

The handling of the complaint is subject to the applicable complaint rules of the seller, ie Art. 8. Of these Terms and Conditions. The Buyer was duly acquainted with the Complaints Procedure and informed about the conditions and method of complaint of goods, including data on where the claim can be made and of the implementation of warranty repairs in accordance with the provisions of Art. § 18 par. 1 of Act no. 250/2007 of. of. on consumer protection and on amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses, as amended (hereinafter referred to as the “Act”) until the conclusion of the purchase contract by placing these commercial and complaint conditions on the relevant e -commerce subpage of the seller and the buyer had the opportunity to read them until the time before placing the order.

8.9

The goods purchased by the buyer from the seller in the form of an e -commerce on the Seller’s e -commerce website is subject to the Complaints Procedure.

8.10

If the goods show defects for which the manufacturer, the supplier or the seller is responsible for, it is covered by the guarantee and has been purchased from the seller, the buyer has the right to claim the seller liability for defects of the goods.

8.11

If the goods show defects, the buyer has the right to claim a complaint at the seller’s establishment in accordance with the provisions of Art. § 18 par. 2 of the Act by delivering the goods to the seller’s establishment and delivering the Seller to the Seller of the Buyer’s will to exercise their right according to points 8.1. up to 8.5. These business and complaint conditions (hereinafter referred to as the “Notice of Complaints”) eg. in the form of a completed form to make a complaint, which is placed on the relevant sub -page of the seller’s e -commerce. The seller recommends the goods to insure the goods for complaint. Seller does not accept cash on delivery. The Buyer is obliged to truthfully state all required information in the complaint notice, in particular, specify the type and extent of the defect of the goods; At the same time, the buyer shall state which of his rights arising from the provisions of Art. Sections 622 and 633 shall apply the Civil Code. The Buyer also has the right to make a claim for a person authorized by the manufacturer of goods for the execution of warranty repairs (hereinafter referred to as the “designated person”). The list of designated persons is stated in the warranty certificate or shall be sent to the buyer at his / her request by the Seller.

8.12

Complaint procedure relating to goods that can be delivered to the seller begins on the day on which all the following conditions are fulfilled:

Delivery of the Complaint Notice to the Buyer, the Seller
Delivery of the claimed goods from the buyer to the seller or for that specified
Delivery of access codes, passwords, etc. to the claimed goods to the seller if this data is necessary for proper handling of the claim

8.13

If the subject of the complaint is a goods that cannot be objectively delivered to the seller or which is firmly built into, the buyer is, in addition to the fulfillment of the conditions according to points 8.12 (a). (a) and c) of these complaint and terms and conditions obliged to provide all necessary cooperation for the inspection of the claimed goods by the Seller or a third party determined by the Seller. Complaint procedure relating to goods which cannot be objectively delivered to the seller or which is firmly built in the day when the goods were inspected according to the first sentence. However, if the seller or the third party specified by the Buyer does not provide the inspection within a reasonable period of time, despite the necessary cooperation provided, but no later than 10 days after the receipt of the claim to the Seller, the complaint procedure begins on the date of delivery of the notice of claim to the Seller.

8.14

The Seller or the designated person shall issue to the Buyer a confirmation of the claim of the goods in an appropriate form chosen by the seller, eg. in the form of a mail or in writing, in which he is obliged to specify the claimed defects of the goods and will once again instruct the consumer about his rights, which arise from point 8.1. up to 8.3. These commercial and complaint conditions (§ 622 of the Civil Code) and the rights arising from point 8.4. up to 8.5. These commercial and complaint conditions (§ 623 of the Civil Code). If the complaint is made by means of remote communication, the seller is obliged to deliver the confirmation of the claim to the buyer immediately; If the confirmation cannot be delivered immediately, it must be delivered without undue delay, but at the latest together with the proof of the complaint; The complaint certificate may not be delivered if the buyer has the possibility to prove the claim in another way.

8.15

The Buyer is entitled to decide which of his rights within the meaning of § 622 and ust. § 623 of the Civil Code applies and at the same time is obliged to deliver to the seller without delay of his decision. On the basis of the buyer’s decision, which from its rights within the meaning of the provisions of § 622 and ust. § 623 of the Civil Code applies the seller or the designated person obliged to determine the method of handling the complaint pursuant to the provisions of Art. § 2 (a). m) of the Act immediately, in more complex cases within 3 days of the beginning of the complaint procedure, in justified cases, especially if a complicated technical appreciation is required within 30 days from the date of the claim. After determining the method of handling the complaint, the seller or a designated person shall handle the claim immediately, in justified cases the claim may be handled later. However, the complaint should not last more than 30 days from the date of the claim. Upon futile expiry of the period for handling the complaint, the consumer has the right to withdraw from the contract or has the right to replace the goods for new goods.

8.16

If the Buyer has made a claim for the goods within the first 12 months of the conclusion of the purchase contract, the seller may reject the claim only on the basis of an expert’s statement or opinion issued by an authorized, notified or accredited person or opinion of the specified person (hereinafter referred to as “expert assessment of the goods”). Regardless of the outcome of the expert assessment, the seller cannot require the buyer from the buyer to reimburse the costs of expert assessment of the goods or other costs related to the expert assessment of the goods.

8.17

If the Buyer has made a complaint of the product after 12 months of the conclusion of the purchase contract and the seller dismissed it, the person who handled the complaint is obliged to state in the proof of the complaint to whom the buyer can send the goods for expert assessment. If the buyer sends the goods for an expert assessment of the designated person specified in the proof of the complaint, the cost of the expert assessment of the goods, as well as all the other related costs incurred by the Seller, the Seller, regardless of the outcome of the expert assessment. If the buyer proves the liability of the seller for the claimed defect of the goods by expert assessment, he / she can re -make the claim; The warranty period does not pass during the performance of the expert assessment. The Seller is obliged to pay the Buyer all costs incurred for the expert assessment of the goods, as well as all related costs incurred, within 14 days from the date of the complaint. The complaint cannot be rejected again.

8.18

The Buyer has no right to exercise the right of liability for defects which the seller was notified at the time of the conclusion of the contract, or with regard to the circumstances in which the purchase contract was concluded, he had to know.

8.19

The Seller reserves the right to replace defective goods for other defective goods with the same or better technical parameters, unless the buyer causes serious difficulties.

8.20

Seller is not responsible for defects of goods:

In the case of an obvious defect that the buyer could find out by checking the consignment when the goods were delivered and which he did not notify the Seller’s representative in accordance with point 5.8. of these complaints and business conditions,
If the buyer has not exercised his right regarding the liability of the seller for the defect of the goods by the end of the warranty period of goods,
If the defect of the goods is mechanical damage to the goods caused by the buyer,
If the defect of the goods arose from the use of goods in conditions that do not correspond to their intensity, moisture, chemical and mechanical influences to the natural environment of the goods,
If the defect of the goods arose by improper handling, operation, or neglecting the care of goods,
If the defect of the goods was caused by damage to the goods by excessive burden or use in violation of the conditions specified in the documentation or general principles of the usual use of the goods,
If the defect of the goods was caused by damage to the goods inevitable and/or unpredictable events,
If the defect of the goods was caused by damage to the goods by accidental destruction and accidental deterioration,
If the defect of the goods arose by improper intervention, damage to water, fire, static or atmospheric electricity or other intervention of force majeure,
If the defect of the goods was caused by an interference with the unauthorized person.

8.21

The seller’s obligation is to handle the complaint and terminate the complaint procedure with one of the following ways:

exchange of goods,
by returning the purchase price of goods,
by handing over the repaired goods,
by paying a reasonable discount on the price of goods,
by a written challenge to take over the seller of the specified performance,
justified by rejecting the claim of goods.

8.22

The Seller is obliged to issue a written document on the method of determining the complaint and handling the complaint to the buyer no later than 30 days from the date of the claim in person, by e-mail. The Seller will inform the Buyer immediately after the termination of the complaint procedure by telephone or e-mail, and at the same time it will be together with the goods, respectively. By e-mail, the receipt of the claim is delivered.

8.23

The warranty period is 24 months from the date of delivery of the goods, unless the warranty period is set for specific cases. Shipped products, gift baskets and animal feeds have a minimum shelf life of more than 2 months before the date of consumption, in the case of a shorter expiration period the seller will contact the buyer by phone or e-mail and the shipment is sent only with the buyer’s consent.

8.24

In the case of warranty repair of the goods, the warranty period is extended by time for which the buyer could not enjoy the goods.

8.25

In the case of the exchange of goods for a new one, the warranty period will start again from the receipt of the new goods, but only for new goods. In the case of the exchange of goods for the new, the buyer will receive a document on which the information on the exchange of goods will be given, and any other complaints are made on the basis of the purchase contract and this complaint document.

8.26

In the case of a removable defect, the complaint will be handled according to the buyer’s decision pursuant to point 8.15. these complaints and terms and conditions as follows:

The seller will replace the defective goods or
Seller will ensure the removal of the defect

8.27

As for the removable defect and the buyer does not specify immediately according to point 8.15. These complaint and terms and conditions on how the claim is to be handled, the seller will handle the claim by removing the defect.

8.28

If it is a defect that cannot be removed, or one number of times a repeated removable defect, or a larger number of different removable defects that prevent the goods from being properly used as a defect, the seller will handle the seller depending on the buyer’s decision under point 8.15. These complaint and terms and conditions complaint as follows:

by exchange of goods for other functional goods of equal or better technical parameters, or
if the seller cannot replace the goods for another, he will handle the claim by returning the purchase price for the goods.

8.29

In the event of an irremovable defect or several times repeated removable defect, or in terms of a larger number of different removable defects that prevent proper use of the goods as a defect and the buyer shall not immediately specify according to point 8.15. These complaint and terms and conditions on how the claim is to be handled, the seller will handle the claim by replacing the goods for other functional goods of the same or better technical parameters.

8.30

The complaint applies only to the defects referred to in the complaint notice and the confirmation of the claim of the goods pursuant to point 8.14. these complaints and terms and conditions.

8.31

For the purposes of the complaint, the occurrence of one removable defect is considered more than two times.

8.32

For complaint purposes, the incidence of more than three different removable defects is considered to be a larger number of different removable defects at the same time.

8.33

The buyer’s authorization to claim a defect of the goods is after he used his right and asked the seller to remove the defect of the goods according to point 8.1. These complaints and terms and conditions consumed and regardless of the outcome of the complaint is no longer authorized to make a complaint repeatedly for the same unique defect (not a defect of the same type).

8.34

Provisions of Art. 8 of these Complaints and Terms and Conditions, explicitly do not apply to the entities that do not meet the definition of the consumer referred to in the provisions of the Consumer. § 2 (a). a) of Act 102/2014.

9. Withdrawal from the Purchase Agreement

9.1

In the absence of impossibility to fulfill his obligations by the seller, resulting from the purchase contract, due to the sold out of inventories, unavailability of the goods or if the manufacturer, importer or supplier of goods agreed in the purchase contract interrupted production or made so serious changes that prevented the seller’s implementation. arising from the purchase contract or for force of force majeure or even if all efforts that can be fairly required to be fairly unable to deliver the goods to the customer within the period determined by these terms and conditions or the price stated in the order, the seller is obliged to do so immediately inform the buyer and at the same time is obliged to offer the buyer a replacement performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaints and terms and conditions, the seller is obliged to return the buyer already paid to the goods agreed for the goods agreed in the purchase contract within 14 days of the notice of withdrawal from the contract by transfer to the account designated by the Buyer .

9.2

The Buyer is entitled to withdraw from the Purchase Agreement without giving a reason in accordance with the provisions of Art. § 7 et seq. Act no. 102/2014 Coll. on consumer protection in distance selling (hereinafter referred to as the “Consumer Protection Act on distance sale”) within 14 days of receipt of the goods, respectively. from the date of conclusion of the contract for the provision of the service or the contract for the provision of electronic content not consumed on the material carrier, if the seller has properly fulfilled the information obligations under the provisions of Art. Section 3 of the Consumer Protection Act in distance sale.

9.3

The Buyer has the right to unpack and test the goods within this period after receipt of the goods in a similar way as usual when purchasing in a classic “stone” shop, to the extent necessary to determine the nature, characteristics and functionality of the goods.

9.4

The start of the withdrawal period is set for the day on which the buyer or it is determined by a third party except for the carrier will take over all parts of the ordered goods or if

Supplies the goods consisting of multiple parts or pieces, from the date of receipt of the last episode or the last piece,
The goods ordered by the Buyer in one order are delivered separately, from the date of receipt of the goods, which was delivered last,
On the basis of the contract, the goods are repeatedly supplied during the defined period, from the date of receipt of the first delivered goods.

9.5

The buyer may withdraw from the purchase contract, the subject of which the purchase of goods is even before the start of the period for withdrawal.

9.6

When withdrawal from the contract, a written form is required, in the manner not, doubt that the withdrawal has been withdrawn from the contract by mistake or in the form of an entry on another durable carrier, or using a form that forms Annex no. 1 of these Terms and Conditions. The withdrawal period shall be deemed to be maintained if the withdrawal notice was sent to the seller no later than the last day of the period according to the provisions of Art. § 7 par. 1 of the Consumer Protection Act in distance sale.

9.7

The withdrawal from the purchase contract according to the passing point of these commercial and complaint conditions must contain the information required in the withdrawal form, which consists of Annex no. 1 of these Terms and Conditions, in particular the buyer identification, number and date of the order, the exact specification of the goods, the way the seller is to return the already received performance, in particular the account number and/or the Buyer’s postal address.

9.8

In the case of withdrawal from the purchase contract by the buyer, from the beginning, each supplementary contract related to the purchase contract, from which the buyer withdrew, is also canceled. It is not possible to require any costs or other payments related to the cancellation of the supplementary contract, except for the reimbursement of costs and payments specified in the provisions of § 9 par. 3, ust. § 10 par. 3 and 5 of the Consumer Protection Act in distance selling and the price for the service, if the contract is the provision of the service and the service has been fully provided.

9.9

Within 14 days from the date of withdrawal from the purchase contract, the buyer is obliged to send the goods back to the address of the operator’s registered office without undue delay or to hand it over to the seller or to the person authorized by the seller to take over the goods. This does not apply if the seller suggested that he / she picks up the goods in person or through the authorized person. The time limit pursuant to the first sentence of this point of these Terms and Conditions is considered to be maintained if the goods were handed over for transport no later than the last day of the period.

9.10

The buyer is obliged to deliver the goods to the seller complete, including complete documentation, undamaged, if possible in the original packaging and not used.

9.11

Cash on delivery will not be taken over by the seller. It is recommended to insure the goods. The seller is obliged to return all payments to the Buyer no later than 14 days from the date of receipt of the notice of withdrawal from the contract, which he has received from him under or in connection with the purchase contract, including transport, delivery and postage and other costs and fees and fees . The Seller is not obliged to return the payments to the Buyer pursuant to this point of these Terms and Conditions before the goods are delivered or until the Buyer proves to send the goods back to the Seller, but the Seller proposes to pick up the goods in person or by him.

9.12

The cost of returning the goods is borne by the buyer. The goods shall be returned directly to the seller or person authorized by the seller to take over the goods. This does not apply if the seller has agreed that he will bear these costs alone or if he has not fulfilled the obligation under § 3 par. 1 (a) i) of the Consumer Protection Act in distance sale.

9.13

The Buyer is only responsible for the reduction of the value of the goods that arose as a result of such treatment of the goods that is beyond the treatment necessary to determine the characteristics and functionality of the goods. The consumer is not responsible for the reduction of the value of the goods if the seller has not fulfilled the information obligation of the consumer’s right to withdraw from the contract pursuant to § 3 par. 1 (a) h) of the Consumer Protection Act in distance sale.

9.14

The Seller is obliged to return the purchase price for the goods to the Buyer in the same way as the Buyer used for his payment, unless it agrees with the Buyer on another method of refunding the payments without any additional fees being charged to the Buyer.

9.15

In the event that the buyer withdraws from the contract and delivers the goods to the seller, which is used, damaged or incomplete, the buyer undertakes to pay the seller the amount of the difference between the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract.

9.16

In accordance with the provisions of § 7 par. 6 of the Consumer Protection Act, when selling remotely, the Buyer cannot withdraw from the Contract whose subject is:

Sales of goods made according to the special requirements of consumer, goods made to measure or goods designated separately for one consumer,
Sales of goods closed in a protective packaging that should not be returned to protect health or for hygiene reasons and whose protective packaging has been broken after delivery,
Sale of audio recordings, image recordings, audio -image recordings, books or computer software sold in a protective packaging if the consumer unpacked the packaging,
Providing electronic content other than on a material carrier, unless the provision of the consent of the consumer and the consumer said that it was duly instructed that by expressing this consent losing the right to withdraw from the contract.
The sale of goods that were assembled, composed or used to the Buyer at the time after the contract and takeover of the goods from the seller, in such a way that its re -putting it is not possible without the seller’s original state without making increased efforts and increased costs, eg. folded or assembled furniture, etc.

9.17

Provisions of Art. 9 of these Terms and Conditions, they explicitly do not apply to the entities that do not meet the definition of the consumer referred to in the provisions of the Consumer. § 2 (a). a) of the Act.

10. Closing Remarks

10.1

In the case of conclusion of the purchase contract in writing, any change must be in writing.

10.2

The Parties have agreed that communication between them will be made in the form of e-mail messages.

10.3

Relations not regulated by these Terms and Conditions are subject to the relevant provisions of the Civil Code, Act, Act no. 22/2004 Coll. on e -commerce and on amendment and supplementation of Act no. 128/2002 Coll. on State Control of Internal Market in matters of consumer protection and on amendments to certain acts, as amended by Act no. 284/2002 Coll. as amended and Act no. 102/2014 Coll. on consumer protection when selling remotely.

10.4

These terms and conditions come into effect against the buyer by concluding the purchase contract.

10.5

The buyer will be asked before placing the order to confirm that he has become acquainted with these terms and conditions and complaint conditions, read them, understood their content and agrees in its entirety.

11. Alternative dispute resolution

11.1

If the Buyer considers that his rights have been violated, or if you are not satisfied with the way of settlement of the claim, you can first contact the seller via the Seller’s contact address to the seller to agree on an out-of-court settlement. If the Seller rejects or responds within 30 days, the buyer has the right to file a proposal to initiate an alternative method of resolution of the field of Article 12 of Act no. 391/2015 collections on alternative resolution of consumer disputes, as amended.

These terms and conditions come in effect on 01.05.2024.